This is more important than the training you deliver and the nutrition advice you give.
The single biggest thing you can do to build your business, get more clients, charge more for your services, keep your clients longer, and to get more referrals from your clients is to deliver the WOW experience.
Deliver the WOW on your website
Deliver the WOW in every email you reply to
Deliver the WOW each time the phone rings
Deliver the WOW on Facebook
Deliver the WOW on YouTube
Deliver the WOW when someone walks into your facility
Deliver the WOW in your marketing
Deliver the WOW in your selling
Deliver the WOW in how your facility looks and the message it sends
Deliver the WOW each time to train your clients
Deliver the WOW in your text messages
Deliver the WOW with a handwritten “thank you” note
Deliver the WOW during nutrition consultations
Deliver the WOW during every fitness evaluation
Deliver the WOW to your staff
And demand that your staff deliver the WOW community
Deliver the WOW as you deliver the results
Deliver the WOW even if someone wants to quit your program
In everything you do… deliver the WOW experience. Make every lead, prospect, and clients feel like they just got the experience of a lifetime – an experience that they can’t get anywhere else.
Raise the bar.
Raise your energy.
Up your enthusiasm and professionalism.
Pay attention to the details.
Look the part.
Make’m say “WOW this place is amazing!”
Deliver the WOW like no one else in your community can and you’ll never worry about the competition or where your next client is going to come from, because YOU are a WOW delivering machine!
Rock on 😉
Bedros Keuilian